MBB Sucks!!!!

To those MBB user, my advice is MBB sucks, choose another service provider.This advice is based on my personal experience. Damn frustrated with their service and their rules. Ridiculous!!!

As i have been snatched, so i have cancelled all my credit card and ATM card, and ask for replacement. Two bank for comparison. I gave my credit to CIMB, fast, easy and convenient service. Went to the bank, ask for ATM card replacement, on the spot itself, they can replace me with a new ATM card, key in the details in their system, after i changed my pin number, i can use the ATM card immediately.

While, lousy MBB, they said, only can give me a replacement ATM card, after i provide my new IC, and if i want to make withdrawal without ATM card, i need to go back to my original branch to make withdrawal. What a JOKE!!??? Imagine, i'm a snatch thief victim, i loss my money, and the bank where i kept my savings, even worst, add on my burden, by blocking my financial access??Where and how do i get to withdraw my money if i'm currently in another state, or somewhere far from the original branch where i open my acct?? And as everyone knew, IC replacement won't get so fast, so am i gonna starve while waiting for my IC?? And i believe that, the only reason, the bank stated such requirement is to ease their own procedure, because they don't have to post that transaction within their branches. But, do they realise that such requirement actually provide a very inconveniency to their consumer?? Being a consumer bank, such a lousy service will only encourage the user to switch to another bank which provide better and more convenient service to their needs. Given the savings rate is the same, which bank will you choose, if you were me? A bank that block my own financial access?? Or a bank that help me get back to my life soonest as possible?? The choice is very clear, i believe.

And their credit card service, i have called and asked for replacement card about two weeks ago when i cancelled the card because it was snatched. The officer asked me to wait for their letter, to pick up the card at the branch. However, two weeks have passed, the letter is nowhere to be seen...Dissappointment again...sigh...
Then when i called their customer service, the call is so late to be answered, yet i need to be transferred here and there, between the ATM and credit card, is not convenient at all....Why the MBB can provide such a slow service???Why the MBB can't be more competitive and find out what kind of service other banks providing?? Sooner or later, MBB being a recognizable bank in Msia, gonna lost all their clients if they don't change the service system. On the other hand, some bank can give 24 hours credit card replacement, and even though CIMB can't give that kind of efficiency, they promised me one week, and one week later, whn i return to the bank, they really did gave me a replacement card, at least they kept their promise. At least, i'm happy that i did save my money in a bank that i can trust. Imagine if all my savings were only in MBB, now maybe i don't even have money to eat my lunch.

I'm fed up with MBB, frustrated, also have scolded their customer service. Next thing i will do is to close my account in MBB....And no more MBB....sucks!!! :S